Authorized Distributor

Kraft Tool Company

Kraft Tool

Customer Support & FAQ

Payment Options

Buy Online Direct a Division of Pali, Inc. accepts the following payment options:

• Credit Cards, Visa, MasterCard, American Express, Discover and prepaid credit cards may be used via our online system. All transactions will be in U.S. funds.

Credit Card Charges

Orders placed on this website require use of a valid credit card. When you submit your order electronically your credit card will immediately be billed for the appropriate amount. You will receive an order confirmation to assure you that your order has been placed.

Our company does not retain your credit card information. On subsequent orders you will be required to resubmit your credit card information. All credit card transactions are completed using Secure Server technology for your protection.

Freight & Shipping

All product shipments shall be made using the most cost effective, reputable delivery method (i.e. UPS, FedEx, Common Carrier, etc.). Freight costs will vary depending on order size, weight and actual delivery address. All orders are F.O.B. Shawnee, KS.

Warranty Information

All items, parts and accessories sold through this website are covered by only the warranty provided by the manufacturer. Any warranties for any items shall be considered as a "pass-through" warranty and shall not be supported by this website or our company. Defective products may be returned for credit where the original manufacturer provides such conditions.

General warranty information may be available through the manufacturer. For further assistance please call 866-876-6595.

Sales Tax

Sales tax will not be collected for items purchased on this website except for items purchased or delivered in the state of Georgia. Georgia orders will be taxed at a 7% rate.

Minimum Order

There are no minimum orders.


Products ordered incorrectly may be returned if shipped back within thirty days. Any returned items must be in the original packaging and in new, unused condition. There shall be a restocking fee of 15%. Any freight damage to shipments must be annotated on receiving documents and reported within 48 hours of delivery. All returns must have Returns Goods Authorization (RGA). To obtain an RGA, please contact us.


You may cancel your order, for any reason, prior to order fulfillment. Most orders are shipped the same day as the order is placed. When an order has been shipped any requests to cancel or change your order shall be covered by our Returns Policy. This policy shall supercede any other terms, policies or provisions, verbal or written, regarding returns and cancellations.

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